01
Original Condition
The item must be in the same condition as received, with all original packaging and accessories included.
30-Day Guarantee · B2B
Our Return Policy.
Every purchase is backed by our 30-day return guarantee — clear terms, fast authorization, and no friction for business buyers.
30-Day
Return Window
5–10
Business Day Refunds
100%
Defects Prioritized
B2B
Focused Terms
Return Eligibility
Three conditions for a valid return.
All three have to hold. If you're not sure whether a unit qualifies, ask before you ship it back — we'd rather answer the question than process a return that has to be sent out again.
02
Unmodified & Undamaged
The item must not have been used, modified, damaged, altered, or tampered with in any way after delivery.
03
Proof of Purchase
The original receipt or order number must be provided at the time of the return request to verify the transaction.
How It Works
Initiating a return is straightforward.
Contact our team through the contact page with your order number. We'll guide you through the full return process and issue shipping instructions within one business day.
- Submit a return request via our contact page
- Include your order number and description of the issue
- Receive return shipping instructions within 1 business day
- Refund issued within 5–10 business days of receipt
Return Process
Step 1 — Submit RequestVia Contact Page
Step 2 — Authorization< 1 Business Day
Step 3 — Ship ItemPer Instructions
Step 4 — InspectionOn Receipt
Step 5 — Refund5–10 Business Days
Eligibility Checker
Refurbished ConsolesEligible
Refurbished ControllersEligible
Customized ItemsNot Eligible
Digital / SoftwareNot Eligible
Clearance ItemsNot Eligible
Exclusions
Some items are not eligible for return.
Certain categories are excluded from our standard return policy. Contact our team if you have questions about a specific item's eligibility before placing an order.
- Items that have been personalized or customized
- Digital products and software downloads
- Items listed as Clearance or final-sale
Make It Fast
What to put in a return request.
A return with these four details is usually authorized the same day it lands. A return without them turns into a two-day exchange of emails before anything moves.
- Order number — or the original receipt, whichever you have
- Which units — quantity and model, not the whole order if it's partial
- What's wrong — the specific fault, and whether it's consistent or intermittent
- When it appeared — dead on arrival, or failed after intake testing
Faulty On Arrival?
PriorityAhead Of Queue
Authorization< 1 Business Day
ResolutionReplace Or Refund
Return ShippingInstructions Provided
ContactOrder Number Required
Common Questions
About our return policy
How long do I have to return an item?
You have 30 days from delivery. The item must be in its original condition with all packaging and accessories, unmodified and undamaged, and accompanied by proof of purchase.
How long does a refund take?
Refunds are issued within 5–10 business days of us receiving and inspecting the returned item.
How do I start a return?
Submit a request through our contact page with your order number and a description of the issue. We'll authorize the return and send shipping instructions within one business day.
What if my item arrived damaged or defective?
Contact us right away with your order number and details of the fault. Defects are prioritized and we'll resolve them ahead of standard return traffic — replacement or full refund.
Can I return part of an order?
Yes. Tell us which units and how many rather than sending the whole shipment back. Partial returns are assessed against the same three eligibility conditions as any other return.
Do I need the original packaging?
Yes — original condition includes the packaging and any accessories the unit shipped with. If packaging was damaged in transit, say so in the request and we'll work with it.
Who pays for return shipping?
It depends on why the unit is coming back. We'll confirm the arrangement when we authorize the return, before you ship anything, so there are no surprises on either side.
Need to get in touch?
Reach our Minneapolis-based team at [email protected] — we respond within one business day.