I
Physical Inspection & Condition Grading
Every unit begins with a thorough external assessment. Chassis integrity, port condition, and surface wear are all documented before the unit advances.
Quality Assurance · 5-Stage Process
Our Refurbishment Standard.
Every console we ship passes the same five stages in the same order. A unit that fails one does not move to the next — which is the whole point of having a process rather than an opinion.
100%
Units Individually Tested
OEM
Authenticity Verified
5-Stage
Refurbishment Process
30-Day
Return Guarantee
The Process
Five stages. Zero shortcuts.
Each stage has a defined pass threshold and is logged against the individual unit. Nothing is graded by feel, and nothing skips ahead because stock is tight.
II
Comprehensive Functional Testing
Each console is subjected to multi-point tests evaluating functionality, responsiveness, performance, and connectivity. Every test is logged against a defined pass threshold.
III
OEM Authenticity Verification
We verify that every console is genuine manufacturer hardware. Serial numbers are cross-referenced and internal components inspected for non-OEM substitutions.
IV
Factory Reset & Preparation
Consoles are factory reset, all account data wiped, firmware updated, and repackaged in secure protective materials ready for transit.
V
Final Sign-Off & Dispatch
A final review is completed before dispatch. We track defect rates and partner feedback to continuously refine our standards at every volume tier.
Stage I
Rigorous quality assessment before anything else.
Before a single console is powered on, each unit undergoes a detailed physical assessment — externals examined, damage identified, and condition recorded against the same criteria every time.
- Full chassis integrity inspection
- Port and connector condition check
- Surface wear and cosmetic grading
- No unit advances without a passing grade
Inspection Report — Stage I
Chassis IntegrityPassed
Port ConditionPassed
Surface WearDocumented
Cosmetic GradeLogged
Stage StatusCleared
Testing & Authenticity Report
Power CyclingPassed
ConnectivityPassed
Serial VerifiedConfirmed
OEM ComponentsConfirmed
Aftermarket PartsNone Detected
Stage II & III
Thorough testing and OEM verification. No compromises.
Each console is tested across power, connectivity, and performance, then authenticated against manufacturer records to confirm all components are genuine.
- Power cycling and boot sequence verification
- HDMI, USB, and network connectivity testing
- Serial numbers cross-referenced for OEM authenticity
- No aftermarket, cloned, or modified hardware accepted
Stage IV & V
Reset clean, packed properly, signed off by a person.
A console that works is only half of what you need. The last two stages exist so the unit arrives with nothing of the previous owner on it and nothing rattling loose in the box.
- Full factory reset — accounts, saves, and stored credentials wiped
- Firmware brought up to current release before packing
- Repackaged in secure protective materials rated for transit
- Final review against the unit's own test log before dispatch
- Defect rates and partner feedback tracked to refine the thresholds
Pre-Dispatch Checklist
Account DataWiped
FirmwareCurrent
Protective PackingComplete
Test Log ReviewSigned Off
Dispatch StatusReleased
Where We Draw The Line
What doesn't make it into inventory.
A process is only worth describing if things actually fail it. These are the categories that get rejected outright rather than graded down — no exceptions for volume, and no exceptions when stock is short.
Rejected
Non-OEM & Cloned Hardware
Anything with aftermarket internals, replacement shells passed off as original, or serials that don't reconcile against manufacturer records.
Rejected
Modified or Tampered Units
Consoles showing evidence of opening, chipping, or firmware modification. If we can't establish what was done to it, it doesn't ship.
Rejected
Intermittent Faults
Units that pass once and fail on a repeat cycle. An intermittent fault is a return waiting to happen, so it fails the stage outright.
Common Questions
About our process
What does the 5-stage process cover?
Physical inspection and condition grading, comprehensive functional testing, OEM authenticity verification, factory reset and preparation, and a final sign-off before dispatch. A unit must clear each stage before it advances to the next.
Are consoles fully reset before shipping?
Yes. Every console is factory reset with all account data wiped and firmware updated, then repackaged in secure protective materials ready for transit.
How do you verify authenticity?
Serial numbers are cross-referenced against manufacturer records and internal components are inspected for non-OEM substitutions. We do not accept aftermarket, cloned, or modified hardware.
What happens if a unit doesn't pass?
It does not advance. Every test is logged against a defined pass threshold, and no unit moves forward without a passing grade. We track defect rates and partner feedback to refine our standards at every volume tier.
Does the process change for larger orders?
No. Every unit goes through the same five stages regardless of order size — a hundred-unit order is a hundred individually tested consoles, not a sampled batch.
Do controllers go through the same process?
Controllers are inspected and tested for button response, stick drift, wireless connectivity, and cosmetic condition, and are verified as genuine manufacturer hardware. The physical stages differ from a console, but the pass-or-reject standard is the same.
Can I see test results for a specific order?
Testing is logged per unit. If you need documentation for your own intake or warranty process, ask when you place the order and we'll tell you what we can provide for that batch.
Want to know more?
Contact us for specific testing details, specifications, or to discuss a wholesale account.