30-Day Guarantee · B2B

Our Return Policy.

Every purchase is backed by our 30-day return guarantee — clear terms, fast resolution, and no friction for business buyers.

Start a ReturnBrowse Inventory
30-DayReturn Window
5–10Business Day Refunds
100%Defects Prioritised
B2BFocused Terms
Return EligibilityThree conditions for a valid return.
01

Original Condition

The item must be in the same condition as received, with all original packaging and accessories included.

02

Unmodified & Undamaged

The item must not have been used, modified, damaged, altered, or tampered with in any way after delivery.

03

Proof of Purchase

The original receipt or order number must be provided at the time of the return request to verify the transaction.

How It Works

Initiating a return is straightforward.

Contact our team through the contact page with your order number. We'll guide you through the full return process and issue shipping instructions within one business day.

Submit a return request via our contact page
Include your order number and description of the issue
Receive return shipping instructions within 1 business day
Refund issued within 5–10 business days of receipt
Return Process
Step 1 — Submit RequestVia Contact Page
Step 2 — Authorization< 1 Business Day
Step 3 — Ship ItemPer Instructions
Step 4 — InspectionOn Receipt
Step 5 — Refund5–10 Business Days
Exclusions

Some items are not eligible for return.

Certain categories are excluded from our standard return policy. Contact our team if you have questions about a specific item's eligibility before placing an order.

Items that have been personalized or customized
Digital products and software downloads
Items listed as Clearance or final-sale
Eligibility Checker
Refurbished ConsolesEligible
Refurbished ControllersEligible
Customized ItemsNot Eligible
Digital / SoftwareNot Eligible
Clearance ItemsNot Eligible
Common QuestionsAbout our return policy
How long do I have to return an item?
You have 30 days from the date of delivery to initiate a return. We want you to shop with confidence knowing we stand behind the quality of every product we ship.
How long does a refund take?
Once we receive your returned item and confirm it meets our return criteria, we will process your refund. Please allow 5–10 business days for it to be credited to your original payment method. Shipping charges are non-refundable.
How do I start a return?
Visit our contact page and submit a request with your order number and details about the item. Our team will respond within one business day with return instructions.
What if my item arrived damaged or defective?
Contact us immediately with photographic documentation. We treat these cases as a priority and will resolve the issue promptly through a replacement unit or full refund.

Need to get in touch?

Reach our Minneapolis-based team at sales@techcommercecenter.com — we respond within one business day.

Contact Our Team